Thoughts and observations incurred managing the IT department for a medium sized call center.

Friday, April 25, 2008

My first post - platform agnostic

I don't want to start of with blogging with a rant, but I can't help it.

I'm tired of sitting across from vendors, playing buzzword bingo, and listing to them telling me that their solutions are platform agnostic.
I don't want to be accused being a pedant, but I feel a need to right this wrong.

Websters tells me that agnostic comes from the Greek agnōstos unknown, unknowable, from a- + gnōstos known, from gignōskein to know.

Well, I think that truth is not that they don't know, but that they don't care. Is it possible, then, that a better word would be apathy? (Greek apatheia, from apathēs without feeling, from a- + pathos emotion )

So, let's start a movement. Next time someone tells you something is platform agnostic, gently correct them and tell them that the solution is actually platform apathetic.

We'll see if it catches on...

5 comments:

JW said...

I have never heard the term PLATFORM AGNOSTIC. What does this mean?

JW

Dan: said...

Here's one definition:
http://www.netlingo.com/lookup.cfm?term=platform%20agnostic

Basically, it's being used mostly as marketing speak to refer to a system that does not care or need to know about the platform it runs on or connects to...

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Dan Wallis is the Director of Technology at KP OnCall, a nurse triage call center that handles over 1,000,000 calls per year. A dynamic leader, Dan is experienced with managing teams to develop successful technology hardware and software solutions aligned with organizational goals. Since 2000, Dan has utilized this experience to help KP OnCall to grow over 500%. His leadership and vision has been instrumental in meeting the demands of such dramatic growth. The driving force behind many of the call center’s business process improvements, Dan consistently extends beyond IT to be an integral part of the entire organization. For more information, please go to www.danwallis.com.
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