Thoughts and observations incurred managing the IT department for a medium sized call center.

Sunday, May 4, 2008

I'm a PMP, yo...

After years of yearning, and months of study, I've passed the test to become a Project Management Professional.
I went into the process with the bias that I needed to study to the book, that my real life PM experience wouldn't help and it was all just an exercise in certification with no greater value. I was wrong.
I learned a great deal about project management that I look forward to utilizing every day. Some of the techniques for managing and reporting on the status of projects is going to be quite valuable. I'll update the blog with news of any attempts to utilize Earned Value Analysis (EVA) or network diagramming.

2 comments:

Call Center Outsource said...

Congratulations to you then. Hopefully you will be able to share with us what you have learned as I'm sure it will be of great help to many,

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Dan Wallis is the Director of Technology at KP OnCall, a nurse triage call center that handles over 1,000,000 calls per year. A dynamic leader, Dan is experienced with managing teams to develop successful technology hardware and software solutions aligned with organizational goals. Since 2000, Dan has utilized this experience to help KP OnCall to grow over 500%. His leadership and vision has been instrumental in meeting the demands of such dramatic growth. The driving force behind many of the call center’s business process improvements, Dan consistently extends beyond IT to be an integral part of the entire organization. For more information, please go to www.danwallis.com.
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